Places on two fully funded courses offered by the GM Business Growth Hub and delivered by Total Excellence Centre are still available for November and December. Both courses are 1-day events, fully funded, for one person from a qualifying business. The courses are both delivered in Greater Manchester.

If you are an employer based in Manchester, Bolton, Salford, Oldham, Tameside, Rochdale, Wigan, Bury, Trafford, or Stockport and are looking to develop one or more of your managers, or team members, on any of the below topics, contact us today, places available are strictly limited.

To find out if you are a qualifying business and able to send a colleague on one of our fully funded courses please send an email today with your contact details, name and address of your business, also your colleague’s name and role and the date and course you’d like them to attend:

CHALLENGING CONVERSATIONS
9th December 2024

“Dialogue is the difference”
Our Difficult Conversations masterclass provides learners with the skills to navigate discussions with confidence and empathy. Learn techniques for addressing sensitive topics, handling conflicts and delivering feedback.

This masterclass is ideal for anyone seeking to improve their communication skills in personal, professional, or leadership context.

“Master the art of tough talks”

1. Identify the Core Issues : Understand the underlying causes of difficult conversations and the emotions involved.
2. Enhance Communication Skills : Develop advanced communication techniques that promote active listening, clear articulation and mutual understanding.
3. Manage Emotional Response : Learn strategies to manage both your own and other’s emotions during challenging conversations.
4. Apply Conflict Resolution Strategies : Implement proven methods to de-escalate conflicts and reach productive resolutions.
5. Build Confidence in Communication : Gain confidence to approach and engage in difficult conversations with poise and professionalism.
6. Practice Empathy and Perspective Talking : Improve the ability to see situations from multiple viewpoints, fostering more effective and compassionate communication.

PERFORMANCE MANAGEMENT
Cohort 1 – 11th November 2024
Cohort 2 – 10th February 2025

“Transform feedback into growth”

Unlock the potential of your team and improve performance management practices. In today’s business environment, leaders and managers are accountable for achieving business goals, objectives and key performance indicators (KPI’s). This Performance Management masterclass focuses on your role as a leader in managing performance and will provide practical skills and techniques to help drive your team’s success and achieve organisational goals.

Learn about goal setting, performance appraisals, feedback mechanisms and strategies to enhance individuals and organisational performance.

“Driving success through performance”

1. Setting performance goals : Strategies for setting clear performance goals and expectations.
2. Providing feedback : Skills and tools for providing constructive feedback, including both positive and negative.
3. Addressing performance issues : Approaches for identifying and addressing performance issues, including how to conduct difficult conversations.
4. Motivation and recognition : Methods for recognising and rewarding good performance to motivate and improve performance.
5. Performance improvement plans : Techniques for creating and implementing performance improvement plans.
6. Leadership & Communication Skills : Techniques for improving leadership and communication skills to effectively manage performance.

WHY TOTAL EXCELLENCE CENTRE?
For over 30 years, the team have been providing bespoke Learning and Development programmes to organisations throughout the UK. They have built an outstanding reputation for designing and delivering high-quality business and personal skills development to a wide range of business sectors, all delivered by people who are genuinely committed to the growth and development of the people they work with.

Consistently achieving excellent feedback, our team continuously enhance their own personal expertise, and innovative delivery methods.

Working closely with their clients, the team of highly skilled and seasoned trainers and coaches work hard to ensure that what they design and deliver aligns with the requirements and ambitions of both learners and the businesses they work with.

BOOK YOUR PLACE NOW
The fully funded masterclasses are for one person per business. Limited places ARE available – contact the team today to apply for your place:

0161 274 9292
totalexcellencecentre.com/funded-courses/